imtoken will never ask for your seed phrase, private key or verification code. Always review the address, network and request details before transferring, signing or approving.
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Support

Use self-service checks for wallet, network, transaction, DApp and security issues without sharing recovery secrets.

1

Identify the issue

Separate wallet display, network, transaction, DApp and security questions.

2

Prepare safe details

Keep the network name, public address, transaction hash and visible error state.

3

Follow the path

Check network and transaction state before approvals or third-party services.

4

Keep boundaries

Troubleshooting never requires sending a seed phrase, private key or verification code.

Important boundary

Security starts with keeping control secrets private. A seed phrase, private key or recovery phrase should not be sent to anyone or entered on an untrusted page. Verification codes should also remain private, including from people claiming to be support staff.